Business intelligence platform operational support
Data querying and validation skills
**
Tech Aalto PTE. LTD. is seeking a Production Support Analyst for Data & Reporting to join their globally distributed team. The role involves providing cross-platform support, managing data investigations, and ensuring operational continuity across various regions.
**
Job Summary
You will deliver cross-platform subject matter expertise across Horizon and Business & Education 360 reporting platforms.
The role involves functioning as Tier 1 support for data investigations and Tier 2 oversight for automated workflows.
You must manage Slack support workflows to triage requests regarding access, data accuracy, and enhancements.
Matching Summary
Match Score: 75
**
Tech Aalto PTE. LTD. is seeking a Production Support Analyst for Data & Reporting to join their globally distributed team. The role involves providing cross-platform support, managing data investigations, and ensuring operational continuity across various regions.
**
Skills & Requirements
Must-have
Sales or Channel Performance reporting experience
Business Intelligence platform operational support
Data querying and validation skills
BI tools like Tableau or ThoughtSpot
Concurrent multi-platform request management
Nice-to-have
B2B and B2C sales reporting structures knowledge
Automated support workflow operation experience
Global distributed team collaboration
Data pipeline concept understanding
Engineering and product team escalation experience
Key Requirements
Bachelor's degree or equivalent experience
Experience in Sales or Channel Performance reporting
Ability to work in globally distributed follow-the-sun model