Customer Care Manager– Allflex (hybrid)

Vetamc

Base: $87,300.00 - $137,400.00; bonus/equity: elig...
Hybrid (3 days onsite, 1 day remote)
Allflex tag ordering support
Customer issue escalation
Team performance management
The Customer Care Manager position at Vetamc requires leadership of the Allflex Tag Customer Care team, focusing on quality and efficiency in serving customers. The role involves managing customer relationships, team performance, and operational excellence while driving continuous improvement

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.
  • This role serves as the primary escalation point for Allflex tag ordering, product configuration, returns, and troubleshooting, providing leadership, coaching, and performance oversight.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and offered a comprehensive package of benefits including medical, dental, vision healthcare, retirement benefits, paid holidays, vacation, and compassionate and sick days.

Matching Summary

Match Score: 85

The Customer Care Manager position at Vetamc requires leadership of the Allflex Tag Customer Care team, focusing on quality and efficiency in serving customers. The role involves managing customer relationships, team performance, and operational excellence while driving continuous improvement.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: eligible for annual bonus and long-term incentive; Benefits: comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days

Skills & Requirements

Must-have

  • Allflex tag ordering support
  • Customer issue escalation
  • Team performance management
  • Operational workflow oversight
  • SAP proficiency

Nice-to-have

  • Leadership through change
  • Forward-thinking mindset
  • Adapt quickly in dynamic environments
  • High integrity
  • Inclusive environment

Key Requirements

  • 5 years of customer support experience
  • 2 years of SAP experience
  • Demonstrated leadership experience
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter