Sme, Support Systems Specialist

Scale

India
**
Zendesk administration experience
Routing logic design skills
Skills-based system management
** Scale is seeking a Support Systems & Routing Specialist to enhance their contributor support operations by configuring and maintaining systems like Zendesk. The role demands a detail-oriented individual who enjoys solving complex operational challenges in a collaborative environment. **

Job Summary

  • The role involves owning end-to-end Zendesk configuration including ticket forms, fields, macros, triggers, automations, SLAs, and views.
  • You will partner closely with Support Ops, Product, Engineering, and cross-functional stakeholders to translate operational needs into robust system configurations.
  • This position is ideal for someone who thrives in building and improving systems that others rely on daily while solving complex operational challenges at scale.

Matching Summary

Match Score: 75

** Scale is seeking a Support Systems & Routing Specialist to enhance their contributor support operations by configuring and maintaining systems like Zendesk. The role demands a detail-oriented individual who enjoys solving complex operational challenges in a collaborative environment. **

Skills & Requirements

Must-have

  • Zendesk administration experience
  • Routing logic design skills
  • Skills-based system management
  • Cross-functional collaboration
  • System configuration ownership

Nice-to-have

  • SQL or data analysis knowledge
  • Python or JavaScript scripting
  • Experience with operational dashboards
  • Scaling support systems in growth
  • Strong analytical mindset

Key Requirements

  • Administering Zendesk or similar support CRM systems
  • Designing routing logic in high-volume environments
  • Managing complex system configurations end-to-end

Work Rights

Not specified

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