It Technician

Alphasights

New York, United States
$70,000 fixed base salary py
On-site
First-line end-user support
Identity and access management (okta)
Collaboration suites support (google workspace, microsoft 365)
Serve as the first point of contact for IT support via service desk channels, logging, categorizing, prioritizing, and resolving or escalating issues with clear ticket notes and timely user updates

Job Summary

  • Serve as the first point of contact for IT support via service desk channels, logging, categorizing, prioritizing, and resolving or escalating issues with clear ticket notes and timely user updates.
  • Provide endpoint support for macOS/iOS and foundational Windows issues, including Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
  • Gain meaningful responsibility from day one with hands-on training and mentorship across various IT tools and practices, with clear progression paths available.

Matching Summary

Serve as the first point of contact for IT support via service desk channels, logging, categorizing, prioritizing, and resolving or escalating issues with clear ticket notes and timely user updates.

Salary

$70,000 fixed base salary

Skills & Requirements

Must-have

  • First-line end-user support
  • Identity and access management (Okta)
  • Collaboration suites support (Google Workspace, Microsoft 365)
  • Endpoint support (macOS, iOS, Windows)
  • Device deployment and management (Jamf, Intune)
  • Meeting room and AV support

Nice-to-have

  • Positive, service-oriented mindset
  • Growth mindset and eagerness to learn
  • Composed under pressure
  • Passion for Apple devices

Key Requirements

  • A-Levels or equivalent qualification
  • English communication skills
  • Basic understanding of IT concepts

Work Rights

Not specified

Tailored Resume

Cover Letter