The role is critical in ensuring efficient management and resolution of issues when an aircraft is grounded unexpectedly, acting as the main point of contact for all AOG events
Job Summary
The role is critical in ensuring efficient management and resolution of issues when an aircraft is grounded unexpectedly, acting as the main point of contact for all AOG events.
Pratt & Whitney Canada offers a comprehensive benefits package including pension and savings plans, group insurance, career advancement opportunities, health and wellness programs, and transportation accessibility.
The position requires working on-site in Longueuil with flexible full-time hours from Monday to Friday and includes shift rotation schedules covering weekends and holidays.
Matching Summary
The role is critical in ensuring efficient management and resolution of issues when an aircraft is grounded unexpectedly, acting as the main point of contact for all AOG events.
Skills & Requirements
Must-have
AOG event management
Customer relationship management (CRM)
Coordination with maintenance teams
Resource allocation for repairs
Vendor and supplier liaison
Crisis management skills
Fluent French and English communication
Nice-to-have
Technical hands-on engine maintenance experience
Proactive problem-solving mentality
Experience with SAP and Outlook
Team collaboration across departments
Continuous improvement participation
High volume call and email handling
Key Requirements
Bachelor’s degree in Engineering or Business Administration
Minimum 8 years aerospace or logistics experience
Experience in fast-paced, high volume environments
Fluency in French and strong English proficiency
Shift rotation availability including weekends and holidays
Technical assembly or maintenance experience (asset)