Senior Technical Support Engineer, Solution Engineering Section -enterprise Solution Business Department( Group Sales Div)

Rakuten International

Tokyo, Japan
Deep knowledge of contact center systems
Experience in network troubleshooting
Effective communication with stakeholders
Join Rakuten in leading digital transformation for businesses by leveraging advanced technologies

Job Summary

  • Join Rakuten in leading digital transformation for businesses by leveraging advanced technologies.
  • As a Technical Support Engineer, you will ensure customer success with Rakuten Connect Storm.
  • The role offers a dynamic work environment that fosters growth and innovation.

Matching Summary

Join Rakuten in leading digital transformation for businesses by leveraging advanced technologies.

Skills & Requirements

Must-have

  • Deep knowledge of contact center systems
  • Experience in network troubleshooting
  • Effective communication with stakeholders
  • Problem-solving and analytical skills
  • Japanese language proficiency

Nice-to-have

  • Familiarity with cloud platforms
  • Basic understanding of AI concepts
  • Project management experience
  • Strong negotiation and collaboration skills

Key Requirements

  • Experience in contact center system design
  • Knowledge of networking protocols
  • Ability to create technical documentation
  • Relevant vendor certifications preferred

Work Rights

Not specified

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