Application Support Lead (Bank, Permanent)

GMP RECRUITMENT SERVICES (S) PTE LTD

Singapore
8 years application support experience
2-5 years senior l3 leadership role
Java development and cloud-native deployment
The role requires owning and managing Level 3 support issues as the single point of contact for high-severity incidents

Job Summary

  • The role requires owning and managing Level 3 support issues as the single point of contact for high-severity incidents.
  • Candidates must coordinate with vendors, onshore development teams, and system owners to ensure timely bug fixes and recovery planning.
  • The position involves leading operational planning, maintaining offshore support schedules, and overseeing change and release management processes.

Matching Summary

Match Score: 85

The role requires owning and managing Level 3 support issues as the single point of contact for high-severity incidents.

Skills & Requirements

Must-have

  • 8 years application support experience
  • 2-5 years senior L3 leadership role
  • Java development and cloud-native deployment
  • SQL database management skills
  • Incident and problem management leadership

Nice-to-have

  • Newgen BPM platform familiarity
  • Kubernetes and OpenShift knowledge
  • PMP or PRINCE2 certification preferred
  • ITIL methodology understanding
  • Offshore team coordination experience

Key Requirements

  • Minimum 8 years in application support
  • 2-5 years in senior L3 leadership role
  • Experience within banking or financial services
  • Professional certifications like PMP or ITIL desirable

Work Rights

Not specified

Tailored Resume

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