Base: $22.90 - $34.35; bonus/equity: not specified...
Patient financial experience
High volume inbound calls
Oral and written communication
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs
Job Summary
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.
Analyzes responsible party outstanding balances and provides consultative services to establish efficient account resolutions that meets patient needs while protecting Advocate Health's financial viability.
Matching Summary
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
Salary
Base: $22.90 - $34.35; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
patient financial experience
high volume inbound calls
oral and written communication
patient billing platform
insurance correspondence interpretation
reimbursement terms understanding
healthcare coding methodologies
account resolution coordination
Nice-to-have
sensitivity to diversity
consultative services
monthly payment arrangements
Key Requirements
High School Diploma or GED
2 years relevant customer service experience
Epic's Resolute billing applications preferred
Professional and hospital billing knowledge preferred