Claims Support Representative (hybrid After Training)
Waypoint Underwriting Management
Base: $17.50 ph; bonus/equity: not specified; bene...
Strong communication and interpersonal skills
Excellent attention to detail and data accuracy
Ability to multitask in a fast-paced environment
The Claims Support Representative serves as the first point of contact for customers initiating insurance claims, ensuring accuracy and efficiency in the intake process
Job Summary
The Claims Support Representative serves as the first point of contact for customers initiating insurance claims, ensuring accuracy and efficiency in the intake process.
This role involves receiving, reviewing, and processing insurance claim documents while directly entering benefits into carrier CRM systems when required.
Candidates must act as subject matter experts to interpret customer policies, assess claim eligibility, and provide clear guidance throughout the claims filing journey.
Matching Summary
The Claims Support Representative serves as the first point of contact for customers initiating insurance claims, ensuring accuracy and efficiency in the intake process.
Salary
Base: $17.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Strong communication and interpersonal skills
Excellent attention to detail and data accuracy
Ability to multitask in a fast-paced environment
Nice-to-have
Service-oriented approach with active listening
Collaborative and solution-focused mindset
Adaptable communication style for diverse audiences
Key Requirements
High school diploma or equivalent required
1-3 years of customer service or insurance experience preferred
Knowledge of life and health insurance policies and terminology