L2 It And Lab Helpdesk Support Engineer

SGS Australia Pty Ltd

Ringaskiddy, Co. Cork, Ireland
Base: not specified; bonus/equity: not specified; ...
On-site
It infrastructure knowledge
Helpdesk ticket management
Application and hardware troubleshooting
SGS is the world's leading testing, inspection and certification company with a global presence and commitment to sustainability, quality and integrity

Job Summary

  • SGS is the world's leading testing, inspection and certification company with a global presence and commitment to sustainability, quality and integrity.
  • The role involves daily operations ticket response, troubleshooting, systems maintenance, and supporting IT applications for laboratory operations and projects.
  • Employees are eligible for competitive pension schemes, life assurance, 22 days annual leave plus bank holidays, employer pension contributions, and health and wellbeing initiatives.

Matching Summary

SGS is the world's leading testing, inspection and certification company with a global presence and commitment to sustainability, quality and integrity.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Competitive pension scheme, Life Assurance, 22 Days Annual Leave pro-rata plus bank holidays, Employer Pension Contribution, Health & Wellbeing initiatives

Skills & Requirements

Must-have

  • IT infrastructure knowledge
  • Helpdesk ticket management
  • Application and hardware troubleshooting
  • Systems support and maintenance
  • Network and security monitoring
  • Laboratory IT application support

Nice-to-have

  • Knowledge of GMP and GAMP
  • Vendor liaison for lab applications
  • Quality and deviation remediation support
  • Disaster recovery and backup testing

Key Requirements

  • 3rd Level Qualification in IT related discipline
  • 2 years IT industry experience
  • Valid work permit or visa for Ireland

Work Rights

Must hold valid work permit or visa to work in Ireland

Tailored Resume

Cover Letter