Not specified; commensurate with job duties + rele...
On-site
7+ years professional experience
Call center or contact center operations
Salesforce crm ai automation
This role requires an experienced leader to design, implement, and oversee AI-driven capabilities within a large Customer Support Center environment
Job Summary
This role requires an experienced leader to design, implement, and oversee AI-driven capabilities within a large Customer Support Center environment.
The successful candidate will blend technical expertise with strategic leadership to modernize operations and ensure responsible, compliant use of AI technologies.
Maximus offers a comprehensive compensation package including health insurance, retirement savings plans, paid holidays, and potential short- and long-term incentives.
Matching Summary
This role requires an experienced leader to design, implement, and oversee AI-driven capabilities within a large Customer Support Center environment.
Salary
Not specified; Commensurate with job duties and relevant work experience; Includes benefits such as health insurance, life/disability insurance, and retirement savings plan
Skills & Requirements
Must-have
7+ years professional experience
Call center or contact center operations
Salesforce CRM AI automation
Enterprise-grade AI solution deployment
Machine learning and statistical modeling
Nice-to-have
Mentoring junior engineers
Translating complex AI concepts
State resource leveraging
Business process transformation
Strategic leadership in mission-driven environments
Key Requirements
Bachelor's degree in CS, Data Science, or related field
5+ years leading AI/ML/data science initiatives
Local to Little Rock, AR required
Proven track record in call center AI optimization