Base: $20-$24 hourly; bonus/equity: not specified;...
On-site
High-volume inbound and outbound queue
Empathy, active listening and patience
Resolve issues over the telephone
FreedomCare is building a talent pool of strong customer service professionals for Massachusetts
Job Summary
FreedomCare is building a talent pool of strong customer service professionals for Massachusetts.
The ideal candidate will possess the ability to manage a high-volume inbound and outbound queue with a passion for providing a high level of customer service.
These are hybrid positions requiring employees to commute into the Charlestown, MA office 2-3 days per week.
Matching Summary
FreedomCare is building a talent pool of strong customer service professionals for Massachusetts.
Salary
Base: $20-$24 hourly; Bonus/Equity: Not specified; Benefits: 401k, health, dental, vision and life insurance
Skills & Requirements
Must-have
high-volume inbound and outbound queue
empathy, active listening and patience
resolve issues over the telephone
computer proficiency and strong typing skills
Nice-to-have
strong emotional intelligence
work well in a team
defusing and de-escalating frustrated callers
Key Requirements
Requires commuting to Charlestown, MA office 2-3 days per week