Customer Research/human Centered Design Lead

ICF

Reston, VA, United States
$119,323.00 - $202,850.00; not specified; not spec...
Fully remote
User and stakeholder research
Human-centered design
Applied research
Lead and execute user and stakeholder research initiatives to inform product strategy, design decisions, and mission outcomes

Job Summary

  • Lead and execute user and stakeholder research initiatives to inform product strategy, design decisions, and mission outcomes.
  • Conduct research across diverse operational environments, including both field-based and office-based users, to understand workflows, constraints, and mission needs.
  • Prepare and present research findings, recommendations, and reports to program leadership and Government stakeholders.

Matching Summary

Lead and execute user and stakeholder research initiatives to inform product strategy, design decisions, and mission outcomes.

Salary

$119,323.00 - $202,850.00; Not specified; Not specified

Skills & Requirements

Must-have

  • User and stakeholder research
  • Human-centered design
  • Applied research
  • Qualitative and quantitative methods
  • Field-based research
  • Actionable insights

Nice-to-have

  • Collaborate across multidisciplinary teams
  • Synthesize complex data
  • Executive or Government audiences
  • Service design experience

Key Requirements

  • Bachelor’s degree in related field
  • 8+ years of experience
  • 3+ years leading research programs
  • Ability to obtain Public Trust clearance
  • Reside and authorized to work in the United States

Work Rights

Must reside and be authorized to work in the United States

Tailored Resume

Cover Letter