The Senior Specialist, Customer Account Representative at Mericalherbs is responsible for managing customer interactions and order management processes, acting as a key point of contact for various customer segments including national and regional wholesalers and government entities. The role demands strong communication, analytical skills, and proficiency in SAP, alongside a collaborative approach to problem-solving and customer service
Job Summary
Serves as the designated point of contact for customer activities and programs, including order management for various customer types.
Engages, advocates, and seeks resolution for customer needs, while achieving marketing and sales objectives for new product launches.
Collaborates with internal stakeholders to strategically implement business/customer objectives, marketing programs, and product launches.
Matching Summary
Match Score: 85
The Senior Specialist, Customer Account Representative at Mericalherbs is responsible for managing customer interactions and order management processes, acting as a key point of contact for various customer segments including national and regional wholesalers and government entities. The role demands strong communication, analytical skills, and proficiency in SAP, alongside a collaborative approach to problem-solving and customer service.
Salary
Base: $117,000.00 - $184,200.00; Bonus/Equity: eligible for annual bonus and long-term incentive; Benefits: comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, sick days
Skills & Requirements
Must-have
Customer account management
Order management systems
SAP proficiency
Cross-functional collaboration
Problem-solving skills
Communication skills
Nice-to-have
Anticipate and solve problems
Optimize operations
Champion change
Business judgment
Interpersonal skills
Key Requirements
Bachelor's degree
3 years' experience in Customer Service/Account Management