Retail Customer Service Specialist

DICK'S Sporting Goods

Lancaster, OH, US
Base: $12.50 - $19.50 ph; bonus/equity: not specif...
Not specified
Excellent customer experience creation
Front-end operations execution
Cash register coverage capability
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Lancaster, OH, who will enhance the shopping experience by providing exceptional customer service, product knowledge, and supporting front-end operations. The ideal candidate should possess prior retail experience and demonstrate strong interpersonal skills while upholding the company's inclusivity and teamwork values

Job Summary

  • The role focuses on creating an exceptional shopping experience by proactively approaching customers to understand their needs.
  • Team members are expected to serve as the primary customer service provider at the front end while supporting cashiers with complex transactions.
  • The position requires upholding company merchandising standards and promoting programs like customer loyalty and warranty sales.

Matching Summary

Match Score: 75

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Lancaster, OH, who will enhance the shopping experience by providing exceptional customer service, product knowledge, and supporting front-end operations. The ideal candidate should possess prior retail experience and demonstrate strong interpersonal skills while upholding the company's inclusivity and teamwork values.

Salary

Base: $12.50 - $19.50 per hour; Bonus/Equity: Not specified; Benefits: Generous suite of benefits including paid leave

Skills & Requirements

Must-have

  • Excellent customer experience creation
  • Front-end operations execution
  • Cash register coverage capability
  • Product knowledge application
  • Team collaboration and support

Nice-to-have

  • Inclusive store environment fostering
  • Complex transaction handling skills
  • Department scheduling assistance
  • Merchandising presentation standards adherence
  • Loyalty program promotion expertise

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Ability to lift 15 to 35 lbs items
  • Physical ability to stand for extended periods

Work Rights

Not specified

Tailored Resume

Cover Letter