Customer Service Representative I - Remote

BTIS

Base: $18-$22 ph; bonus/equity: not specified; ben...
Fully remote
Provide routine customer service
Communicate via multiple channels
Research and resolve customer inquiries
BTIS is seeking a Customer Service Representative I for a fully remote position, focusing on delivering excellent service to agents and carriers in the insurance industry. The ideal candidate should possess strong communication skills and a self-motivated attitude, as they will navigate multiple systems and handle customer inquiries in a fast-paced environment

Job Summary

  • BTIS is seeking a Customer Service Representative I to support our nationwide network of agents, delivering timely, accurate service while collaborating closely with internal teams.
  • In this role, you’ll stay engaged assisting agents and carriers through phone, email, and chat in a fast-paced, high-volume environment, researching and resolving inquiries.
  • Competitive pay ranging from $18 to $22 per hour, comprehensive benefits include medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays.

Matching Summary

Match Score: 85

BTIS is seeking a Customer Service Representative I for a fully remote position, focusing on delivering excellent service to agents and carriers in the insurance industry. The ideal candidate should possess strong communication skills and a self-motivated attitude, as they will navigate multiple systems and handle customer inquiries in a fast-paced environment.

Salary

Base: $18-$22 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401(k) with match, PTO, holidays

Skills & Requirements

Must-have

  • Provide routine customer service
  • Communicate via multiple channels
  • Research and resolve customer inquiries
  • Maintain working knowledge of products
  • Process applications and documentation
  • Accurately record customer interactions

Nice-to-have

  • Professionalism, accountability, work ethic
  • Service excellence and ownership
  • Thrives in fast-paced environment
  • Collaborative team environment

Key Requirements

  • High school diploma or equivalent
  • Strong written and verbal communication
  • Proficiency in Microsoft Office and web-based systems
  • Remote-ready mindset and self-motivation
  • Ability to troubleshoot basic equipment issues

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter