Contact Center Team Leader

The AES Corporation

Not specified
3 years customer service experience
1 year team management experience
Strong computer skills
The AES Corporation is seeking a Contact Center Team Leader to manage and develop a team of customer service representatives, ensuring high-quality service delivery and alignment with the company's values. The ideal candidate will have substantial customer service experience, strong leadership skills, and a deep understanding of utility regulatory guidelines

Job Summary

  • The Team Leader will play a crucial role in supporting the Manager of Customer Service by leading a team of customer service representatives.
  • This position is responsible for ensuring that the team delivers exceptional service to our customers.
  • AES is committed to building strength and delivering long-term sustainability through diversity and inclusion.

Matching Summary

Match Score: 85

The AES Corporation is seeking a Contact Center Team Leader to manage and develop a team of customer service representatives, ensuring high-quality service delivery and alignment with the company's values. The ideal candidate will have substantial customer service experience, strong leadership skills, and a deep understanding of utility regulatory guidelines.

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year team management experience
  • strong computer skills

Nice-to-have

  • experience with SAP CSM
  • experience with Genesys Cloud IVR
  • strong analytical skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • ability to work independently
  • knowledge of utility regulatory guidelines

Work Rights

Not specified

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