Director, Global Process Leader Customer Care

Olympus Corporation of the Americas

Worcester, US
Base: $151,458.00 - $212,041.00 / year; bonus/equi...
On-site
Global process ownership and harmonization
Erp and enterprise transformation enablement
Digital-first and ai enablement
The Global Process Leader (GPL) Customer Care is responsible for end-to-end global ownership, optimization, and digitization of enterprise business processes across Customer Care, de-risking and maximizing value from ERP, AI, and Global Target Operating Model investments

Job Summary

  • The Global Process Leader (GPL) Customer Care is responsible for end-to-end global ownership, optimization, and digitization of enterprise business processes across Customer Care, de-risking and maximizing value from ERP, AI, and Global Target Operating Model investments.
  • This role drives enterprise-wide process transformation across Customer Care, ERP programs, AI initiatives, and Data platforms, partnering with GPOs, GBS Capability and AI teams, and GBS delivery operations.
  • Olympus offers a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture, including competitive salaries, comprehensive benefits, and paid time off.

Matching Summary

The Global Process Leader (GPL) Customer Care is responsible for end-to-end global ownership, optimization, and digitization of enterprise business processes across Customer Care, de-risking and maximizing value from ERP, AI, and Global Target Operating Model investments.

Salary

Base: $151,458.00 - $212,041.00 / year; Bonus/Equity: potential for annual bonus; Benefits: Comprehensive medical, dental, vision, 401(k) with company match, EAP, Wellbeing Programs, Paid Vacation and Sick Time, Paid Parental Leave, 12 Paid Holidays

Skills & Requirements

Must-have

  • Global process ownership and harmonization
  • ERP and enterprise transformation enablement
  • Digital-first and AI enablement
  • Performance management and value realization
  • Service delivery and sourcing collaboration
  • Governance, risk, and stakeholder leadership

Nice-to-have

  • Holistic employee experience
  • Connected culture and employee centric mindset
  • Respectful, fair, and welcoming workplace
  • Empathy and unity in company culture

Key Requirements

  • Bachelor's degree required
  • Minimum 10 years in global HR process ownership/shared services/transformation
  • Demonstrated leadership in ERP-enabled process transformation
  • Proven success driving process standardization, automation, and AI adoption
  • Experience in global, matrixed organizations with captive and outsourced delivery
  • Strong English language skills required
  • Proven executive leadership experience

Work Rights

Not specified

Tailored Resume

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