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The Head of IT Service Management at S&P Global Mobility is responsible for leading corporate IT functions with a strong focus on IT Service Management, CMDB governance, and ServiceNow platform oversight. The position demands extensive experience in IT leadership, service delivery, and stakeholder management, while also offering a range of attractive benefits and opportunities for career advancement.
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Job Summary
The Director, Corporate IT Services is responsible for corporate IT functions with a primary focus on IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform development, administration, and support.
Own and evolve the corporate ITSM strategy, operating model, and roadmap across Incident, Request, Problem, Change, Knowledge, Service Catalog, and Service Level Management.
We are committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Matching Summary
Match Score: 75
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The Head of IT Service Management at S&P Global Mobility is responsible for leading corporate IT functions with a strong focus on IT Service Management, CMDB governance, and ServiceNow platform oversight. The position demands extensive experience in IT leadership, service delivery, and stakeholder management, while also offering a range of attractive benefits and opportunities for career advancement.
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Skills & Requirements
Must-have
ITSM strategy and roadmap
CMDB governance and data standards
ServiceNow platform ownership
ITSM process governance and controls
ServiceNow development and configuration
Security, privacy, and compliance
Nice-to-have
customer and employee experiences
continual improvement practices
stakeholder management and communication
executive point of contact
curiosity and shared belief
Key Requirements
10+ years in progressive IT leadership roles
5+ years managing ITSM processes
Demonstrated leadership of ServiceNow administration