Service Delivery Manager - West Coast

Amadeus

West Coast, US
Hybrid
End-to-end service delivery
Itil-based service management
Mission-critical environments
Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities

Job Summary

  • Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
  • Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
  • Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.

Matching Summary

Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.

Skills & Requirements

Must-have

  • end-to-end service delivery
  • ITIL-based service management
  • mission-critical environments
  • customer relationship management
  • cross-functional team leadership

Nice-to-have

  • strategic thinker
  • high autonomy
  • caring environment
  • flexible working model
  • diverse and inclusive community

Key Requirements

  • ITIL Certification preferred
  • 10+ years of experience in Service Delivery Management
  • Minimum 5 years' experience in contract fulfillment
  • Experience managing external customers and internal stakeholders
  • Previous experience working with airports, border control, or seaports
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter