Expert Customer Service Back Office

farys.be

Gent, Belgium
On-site
Customer service back office expertise
Handling complex customer dossiers
Working with daily deadlines
As an expert customer service professional, you will provide support to your team members and team leader based on your in-depth knowledge and experience of the processes and procedures within the team

Job Summary

  • As an expert customer service professional, you will provide support to your team members and team leader based on your in-depth knowledge and experience of the processes and procedures within the team.
  • You will handle challenging dossiers, participate in testing, and provide training, while also critically reviewing procedures and proposing improvements.
  • The company offers a challenging job with training and development opportunities, a good work-life balance, and a contract of indefinite duration with various extra-legal benefits.

Matching Summary

As an expert customer service professional, you will provide support to your team members and team leader based on your in-depth knowledge and experience of the processes and procedures within the team.

Skills & Requirements

Must-have

  • Customer service back office expertise
  • Handling complex customer dossiers
  • Working with daily deadlines
  • Analyzing and improving procedures
  • Booking incoming payments correctly
  • Managing debt collection processes
  • Collaborating with external partners

Nice-to-have

  • Assertive modesty
  • Commitment and reliability
  • Customer-oriented approach
  • Solution-oriented problem solving
  • Proactive initiative taking

Key Requirements

  • Bachelor diploma or graduate degree
  • Minimum 3 years of relevant experience
  • Proficiency with common software applications
  • Experience in an ERP environment is recommended
  • Experience with SAP is a strong asset

Work Rights

Not specified

Tailored Resume

Cover Letter