Lead and manage daily operations of various IT teams, ensuring alignment with strategic business objectives and effective workload management
Job Summary
Lead and manage daily operations of various IT teams, ensuring alignment with strategic business objectives and effective workload management.
Own service performance reporting for cloud infrastructure, network services, and SaaS applications, including availability, incident trends, and SLA adherence.
Provide input on application and infrastructure scalability, resilience, and capacity planning to support Arctic Wolf’s growth and operational needs.
Matching Summary
Lead and manage daily operations of various IT teams, ensuring alignment with strategic business objectives and effective workload management.
Skills & Requirements
Must-have
ITIL based support model
ServiceNow platform expertise
enterprise SaaS platform support
cloud infrastructure operations
cross-functional leadership
Nice-to-have
leading change in cybersecurity
delivering real outcomes for customers
collaborative and inclusive work environment
corporate responsibility and community engagement
Key Requirements
5-7 years of people management experience
Deep, hands-on knowledge of ServiceNow
Strong expertise in enterprise SaaS platform support
Broad infrastructure and cloud operations knowledge
Proven ability to translate operational data into executive level reporting