Escalations Specialist

Trustpilot

London, United Kingdom
Competitive compensation pyckage + bonus; not spec...
On-site
2-3 years experience in content moderation or account management
Exceptional written english language skills
Proven ability to handle complex disputes and appeals
The role serves as the primary 'Gatekeeper' and subject matter expert for Content Integrity within the UK market

Job Summary

  • The role serves as the primary 'Gatekeeper' and subject matter expert for Content Integrity within the UK market.
  • Candidates will act as a 'firefighter' for high-stakes customer situations, de-escalating issues with authority while maintaining brand integrity.
  • The position offers competitive compensation, flexible working options, and access to mental health resources like Headspace.

Matching Summary

The role serves as the primary 'Gatekeeper' and subject matter expert for Content Integrity within the UK market.

Salary

Competitive compensation package + bonus; Not specified base amount; Benefits include 25 days holiday, pension, life insurance, and health cash plan

Skills & Requirements

Must-have

  • 2-3 years experience in content moderation or account management
  • Exceptional written English language skills
  • Proven ability to handle complex disputes and appeals

Nice-to-have

  • Commercial mindset transitioning into compliance
  • Ability to translate technical policy into customer-facing language
  • High visibility stakeholder management skills

Key Requirements

  • 2–3 years of experience in Content Moderation, Trust & Safety, or Commercial roles
  • Excellent written language skills in English
  • Experience handling complex disputes from beginning to end

Work Rights

Not specified

Tailored Resume

Cover Letter