Analista Customer Service Pleno - São Paulo/sp Ou Uberaba/mg

Mosaic Company

São Paulo, SP, Brazil
Hybrid (3 days in-office per week)
E2e incident management
Sla adherence and monitoring
Incident resolution coordination
Mosaic Company is seeking a Customer Service Analyst for its São Paulo or Uberaba offices. The role focuses on end-to-end incident management, ensuring adherence to SLAs and quality standards while fostering a diverse and inclusive work environment

Job Summary

  • Mosaic Company values diversity, inclusion, and continuous development, offering equal opportunities for career growth.
  • Responsibilities include end-to-end incident management, SLA monitoring, cross-functional coordination, and financial impact control.
  • The company offers a comprehensive benefits package including health, dental, vision, life insurance, and various assistance programs.

Matching Summary

Match Score: 85

Mosaic Company is seeking a Customer Service Analyst for its São Paulo or Uberaba offices. The role focuses on end-to-end incident management, ensuring adherence to SLAs and quality standards while fostering a diverse and inclusive work environment.

Skills & Requirements

Must-have

  • E2E incident management
  • SLA adherence and monitoring
  • incident resolution coordination
  • financial impact monitoring
  • customer relationship interface

Nice-to-have

  • continuous process improvement
  • diversity and inclusion advocate
  • innovation through differences

Key Requirements

  • Completed higher education
  • Proficiency in Microsoft Office Suite
  • Ability to develop dashboards and reports

Work Rights

Not specified

Tailored Resume

Cover Letter