End Of Lease - Team Lead

Octopus Energy Group

London, GB
On-site
Lead a team balancing commercial decisions
Assess vehicle damage charges fairly
Handle complex customer escalations
This role is responsible for ensuring the transition of returned electric cars is smooth, transparent, and fair

Job Summary

  • This role is responsible for ensuring the transition of returned electric cars is smooth, transparent, and fair.
  • You will oversee damage charge assessments and handle complex escalations while leading a team focused on 5-star customer experience.
  • The position involves building new reporting dashboards to track cost recovery and process efficiency for the Senior Leadership Team.

Matching Summary

This role is responsible for ensuring the transition of returned electric cars is smooth, transparent, and fair.

Skills & Requirements

Must-have

  • Lead a team balancing commercial decisions
  • Assess vehicle damage charges fairly
  • Handle complex customer escalations
  • Build reporting dashboards for SLT

Nice-to-have

  • Experience in fast-growing environments
  • Focus on transparent customer transitions
  • Ability to drive process efficiency

Key Requirements

  • 2 days monthly onsite in London office

Work Rights

Not specified

Tailored Resume

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