Team Manager Customer Service (m/w/d)

Dexcom Inc

Hybrid
Team leadership and coaching skills
Kpi-based performance management
Process optimization experience
The role involves leading a customer service team to ensure reliable, empathetic, and high-quality support for patients and partners

Job Summary

  • The role involves leading a customer service team to ensure reliable, empathetic, and high-quality support for patients and partners.
  • Responsibilities include managing KPIs like service levels and quality while driving talent development and process improvements.
  • Candidates will join a global leader in continuous glucose monitoring technology with opportunities for growth and internal training.

Matching Summary

The role involves leading a customer service team to ensure reliable, empathetic, and high-quality support for patients and partners.

Skills & Requirements

Must-have

  • Team leadership and coaching skills
  • KPI-based performance management
  • Process optimization experience
  • Stakeholder collaboration

Nice-to-have

  • Analytical and conceptual thinking
  • Hands-on pragmatic approach
  • Passion for health technology impact

Key Requirements

  • Bachelor's degree required
  • 6-8 years of industry experience
  • Prior management or team lead experience

Work Rights

Must be within commuting distance (typically 1 hour) to Dexcom location

Tailored Resume

Cover Letter