Fully remote (within one hour of piv office for equipment pickup)
Answer and manage incoming calls
Gather, clarify, and document information
Conduct basic research
Insight Technology Solutions, Inc. is seeking an In-bound Call Center Representative to manage incoming calls and online tips related to alleged criminal activities. The role requires strong customer service skills, multitasking abilities, and a proactive approach to improve processes in a fast-paced environment
Job Summary
Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
Conduct basic research using government, law enforcement, and open-source systems, accurately documenting calls, tips, and findings in government systems.
Provide professional, courteous customer service while following established procedures, policies, and data privacy requirements.
Matching Summary
Match Score: 75
Insight Technology Solutions, Inc. is seeking an In-bound Call Center Representative to manage incoming calls and online tips related to alleged criminal activities. The role requires strong customer service skills, multitasking abilities, and a proactive approach to improve processes in a fast-paced environment.
Salary
$16 an hour; Not specified; Not specified
Skills & Requirements
Must-have
Answer and manage incoming calls
Gather, clarify, and document information
Conduct basic research
Accurately document calls
Prepare and route reports
Follow established procedures
Nice-to-have
Demonstrable sense of urgency
Proactive support
Suggest and implement process improvements
Switch gears at a moment's notice
Key Requirements
3+ years of experience in a call center
Associate’s degree required
Experience resolving complex stakeholder issues
Proven ability to manage multiple tasks
Strong multitasking skills
Comfortable working with diverse stakeholders
Strong analytical, research, and problem-solving skills
Ability to work independently
Excellent verbal and written communication skills
Active listening skills
Experience supporting or training new representatives
Ability to generate ad-hoc reports
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office