Customer Experience Associate

TD Bank

Burnaby, Canada
Exceptional customer experience
Financial transactions accuracy
Respond to customer concerns
Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice

Job Summary

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
  • Support the achievement of business objectives by supporting advice goals, promoting products, advice, services and banking capabilities.
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.

Matching Summary

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Financial transactions accuracy
  • Respond to customer concerns
  • Identify customer needs
  • Promote products and services
  • Operating policies and procedures

Nice-to-have

  • Team effectiveness and positive environment
  • Brand champion for business area
  • Process improvement opportunities
  • Continuous knowledge development

Key Requirements

  • 1+ years of relevant experience
  • High School diploma
  • Post-Secondary or Undergraduate degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter