Senior Customer Success Manager

Workday

Tokyo, Japan
Not specified; not specified; not specified
Fully remote
5+ years customer facing services experience
1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a strategic partner to enterprise customers, driving business transformation through deep product knowledge and executive-level engagement

Job Summary

  • This role serves as a strategic partner to enterprise customers, driving business transformation through deep product knowledge and executive-level engagement.
  • The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management to ensure operational excellence and value realization.
  • Workday offers a culture of integrity and empathy where employees are trusted to take risks and develop their careers in an AI-driven environment.

Matching Summary

This role serves as a strategic partner to enterprise customers, driving business transformation through deep product knowledge and executive-level engagement.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management with Workday HCM Payroll or Financials
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • Issue resolution and escalation management

Nice-to-have

  • Experience with State & Local Government customers
  • Functional domain expertise in Workday Financials
  • Adaptive Planning implementation experience
  • Strong presentation and webinar hosting skills
  • Cross-functional collaboration across Sales and Product

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be based in Tokyo or Osaka office for 50% attendance
  • Proven track record with executive leadership stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter