Technical Specialist

414

Melbourne, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Src act administration experience
Dispute resolution and mediation skills
Case management coaching and training
The role involves supporting Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • The role involves supporting Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • Candidates will be responsible for undertaking reconsiderations, appeals, and reviews of compensation entitlements while coaching team members to deliver a world-class customer experience.
  • EML offers a diverse culture with flexibility to work from home up to 3 days per week, along with comprehensive benefits including paid parental leave and health insurance.

Matching Summary

The role involves supporting Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • SRC Act administration experience
  • Dispute resolution and mediation skills
  • Case management coaching and training
  • Legislative and case law knowledge
  • Risk management in claims

Nice-to-have

  • Fast-paced environment adaptability
  • Continuous improvement initiatives
  • Stakeholder management excellence
  • Customer-centric service delivery

Key Requirements

  • Strong experience administering claims portfolio
  • Demonstrated ability in dispute resolution
  • Experience developing and conducting training
  • Excellent stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter