This is an exciting opportunity to join a team at the forefront of transformation, driving service excellence and operational agility
Job Summary
This is an exciting opportunity to join a team at the forefront of transformation, driving service excellence and operational agility.
You will play a pivotal role in reshaping how Production aligns with our business lines and act as the local escalation point for critical production issues.
We are seeking a candidate with proven experience leading a Level 2 support team, with strong technical expertise and familiarity with supporting distributed applications across cloud and on-prem environments.
Matching Summary
This is an exciting opportunity to join a team at the forefront of transformation, driving service excellence and operational agility.
Skills & Requirements
Must-have
Level 2 Production Support team lead
Windows Server operating systems expertise
Advanced Unix/Linux skills
Proficiency in SQL
ITIL-based support processes
Monitoring/Observability tools experience
Automation tooling familiarity
Nice-to-have
Cloud-based environments exposure
CI/CD pipelines knowledge
DevOps practices understanding
HTML, JavaScript, CSS knowledge
Key Requirements
Proven experience managing Level 2 Production Support teams
Expertise in Windows Server operating systems
Advanced Unix/Linux skills
Proficiency in SQL
Working knowledge of networking tools
Scripting skills in PowerShell, Bash, Perl
Demonstrated understanding of ITIL-based support processes
Proven experience with Monitoring/Observability tools