Reservations Coordinator (m/w/d)

Hotel Chadstone Melbourne MGallery

Zürich, Switzerland
On-site
Handle individual and group reservations
Room sales and yield strategy
Guest communication via email
You will process inquiries for individual and group reservations (by phone, email, or in person) and handle room sales according to the yield strategy and company guidelines

Job Summary

  • You will process inquiries for individual and group reservations (by phone, email, or in person) and handle room sales according to the yield strategy and company guidelines.
  • You will create contracts for individual reservations, organize house tours, or support sales discussions, and actively assist the front office team when needed.
  • The company offers financial support for your daily commute, free uniform washing and ironing, regular team events, free meals three times a day, and exclusive discounts within the The Chocolate on the Pillow Group and Accor.

Matching Summary

You will process inquiries for individual and group reservations (by phone, email, or in person) and handle room sales according to the yield strategy and company guidelines.

Skills & Requirements

Must-have

  • Handle individual and group reservations
  • Room sales and yield strategy
  • Guest communication via email
  • Administrative tasks and in-house communication

Nice-to-have

  • Passion for guest contact
  • Enjoyment of international guests
  • Teamwork and challenge-oriented

Key Requirements

  • Completed hotel management education
  • Proven experience in a similar role
  • Professional German and English communication
  • Experience with Mews, Opera, and Tars software

Work Rights

Not specified

Tailored Resume

Cover Letter