Customer Care Executive (contact Center)

AIG

In-person (primarily in the office)
Inbound phone calls
Emails, faxes, social media
Resolve customer's complaint
AIG is seeking a Customer Care Executive to provide exceptional service through various channels, including phone calls and social media. The ideal candidate should possess strong communication skills and a customer-focused mindset, with a preference for those experienced in contact center environments

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • Ensure retention of customers by discouraging cancellation and propose a solution that will suit customer's need.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

AIG is seeking a Customer Care Executive to provide exceptional service through various channels, including phone calls and social media. The ideal candidate should possess strong communication skills and a customer-focused mindset, with a preference for those experienced in contact center environments.

Skills & Requirements

Must-have

  • inbound phone calls
  • emails, faxes, social media
  • resolve customer's complaint
  • first contact resolution
  • document all customer interaction
  • upsell or cross sell products

Nice-to-have

  • critical thinking and creative problem solver
  • positive attitude
  • adapt in a fast-paced environment
  • team player
  • additional language/dialect proficiency

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • English and Bahasa Malaysia proficiency
  • Proficient in relevant computer applications
  • Ability to multitask and handle stressful situation
  • Able to work staggered workhours

Work Rights

Not specified

Tailored Resume

Cover Letter