Front Desk Supervisor | Durham Marriott City Center

Shaner Hotels

Durham, NC, United States
Guest complaint resolution
Monitor cleanliness and organization
Process guest payments
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards

Job Summary

  • Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.

Matching Summary

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.

Skills & Requirements

Must-have

  • Guest complaint resolution
  • Monitor cleanliness and organization
  • Process guest payments
  • Handle cash and credit policies

Nice-to-have

  • Strong service philosophy
  • Knowledge of local attractions
  • Bilingual English/Spanish skills

Key Requirements

  • Minimum one year experience in a similar position
  • Prior supervisory experience a plus
  • High school graduate or equivalent
  • Ability to communicate effectively

Work Rights

Not specified

Tailored Resume

Cover Letter