Post Market Surveillance Specialist 1

FRESENIUS MEDICAL CARE

Complaint database entry
Good documentation practices
Product sample retrieval
Develop professional expertise by applying company policies and procedures to resolve a variety of issues, interfacing with Customer Service and customers/patients to gather information for complaint initiation and investigations

Job Summary

  • Develop professional expertise by applying company policies and procedures to resolve a variety of issues, interfacing with Customer Service and customers/patients to gather information for complaint initiation and investigations.
  • Ensure complaints from multiple sources are entered into the complaint database, and receive, review, and enter data regarding customer/patient product inquiries and complaints using good documentation practices (GDP).
  • Partner with sales, marketing, and manufacturing departments to resolve product problems, provide feedback to customers, and assist with the review of completed investigations and closure of complaint files.

Matching Summary

Develop professional expertise by applying company policies and procedures to resolve a variety of issues, interfacing with Customer Service and customers/patients to gather information for complaint initiation and investigations.

Skills & Requirements

Must-have

  • Complaint database entry
  • Good documentation practices
  • Product sample retrieval
  • Customer communication preparation
  • Complaint data analysis

Nice-to-have

  • Interpersonal skills
  • Medical terminology familiarity
  • Bilingual English/Spanish fluency

Key Requirements

  • 2-5 years healthcare/device industry experience
  • Medical device quality system regulations knowledge
  • Prior medical device/drug complaint processing
  • Bachelor's degree preferred
  • Advanced degree with no prior experience considered

Work Rights

Not specified

Tailored Resume

Cover Letter