As a Shop Manager, you integrate Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations
Job Summary
As a Shop Manager, you integrate Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations.
You are responsible for managing budgets and exceeding sales while creating an environment conducive to operational excellence and a great customer and staff experience.
We offer a fun and funky store atmosphere where individualism is encouraged, a 50% discount off all our products, and the opportunity for growth as Lush loves to promote from within.
Matching Summary
As a Shop Manager, you integrate Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations.
Skills & Requirements
Must-have
Customer service excellence
Sales target achievement
Staff development and coaching
Budget management
Inventory and stock control
Adherence to company policies
Nice-to-have
Passion for natural cosmetics
Ethical business practices
Consultative customer service models
Positive feedback and coaching
Cross-cultural collaboration
Key Requirements
3-5 years of retail management experience
Strong HR skills
Excellent listening and communication skills
Analytical and problem-solving skills
Organizational and time management skills
Customer service, supervision, and sales skills
Knowledge of natural skincare and ethical businesses