Técnico/a De Automoción Centro De Servicio De Automoción Alcorcón

MAPFRE

Alcorcón, Madrid, ES
On-site
Customer reception of damaged vehicles
Vehicle delivery and replacement
Damage inspection and cataloging
The primary mission is customer service, receiving vehicles damaged by accidents, and delivering repaired vehicles

Job Summary

  • The primary mission is customer service, receiving vehicles damaged by accidents, and delivering repaired vehicles.
  • Responsibilities include managing replacement or courtesy vehicles, assessing vehicle damage, and ensuring optimal collection management.
  • The role involves explaining rental contracts and repair invoices, and advising on necessary repairs to ensure customer satisfaction.

Matching Summary

The primary mission is customer service, receiving vehicles damaged by accidents, and delivering repaired vehicles.

Skills & Requirements

Must-have

  • Customer reception of damaged vehicles
  • Vehicle delivery and replacement
  • Damage inspection and cataloging
  • Phone management and customer service

Nice-to-have

  • Fraud detection and minimization
  • Fleet maintenance and documentation
  • Customer satisfaction focus

Key Requirements

  • FP Grado Superior en Automoción
  • FP Grado Medio en Carrocería o Pintura
  • Basic knowledge of bodywork damage valuation programs
  • Basic Excel and intermediate Outlook skills
  • Valid B2 driving license
  • Experience as a workshop receptionist or in car dealerships
  • Experience in telephone management and customer service

Work Rights

Not specified

Tailored Resume

Cover Letter