Tecnico De Calidad (victoria Ii)

Aptiv

Victoria, Mexico
Customer satisfaction process
Customer complaint response
Kpi performance monitoring
The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures

Job Summary

  • The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures.
  • This role involves ensuring customer KPI performance and implementing corrective actions for below-target metrics.
  • Collaboration with a multidisciplinary team is essential for effective problem-solving and quality assurance.

Matching Summary

The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures.

Skills & Requirements

Must-have

  • customer satisfaction process
  • customer complaint response
  • KPI performance monitoring

Nice-to-have

  • continuous improvement mindset
  • multidisciplinary team coordination
  • effective communication skills

Key Requirements

  • experience in quality management
  • knowledge of PFMEA
  • ability to analyze data

Work Rights

Not specified

Tailored Resume

Cover Letter