Technical Support Engineer

Logitech G

Camas, United States
Base: $70,000 - $85,000; bonus/equity: not specifi...
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Av hardware and software troubleshooting
Video conference system issues
Customer care processes and techniques
** Logitech G is seeking a Technical Support Engineer to troubleshoot AV hardware and software issues for business customers, primarily focusing on video conferencing systems. The ideal candidate should have at least three years of relevant experience, strong communication skills, and familiarity with support ticketing systems. This position offers competitive compensation and a comprehensive benefits package. **

Job Summary

  • The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.
  • This position offers an annual base salary typically between $70,000 and $85,000, along with comprehensive benefits such as Medical Coverage, Dental Coverage, and Vision Coverage.
  • Logitech offers a flexible hybrid work model and a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing.

Matching Summary

Match Score: 75

** Logitech G is seeking a Technical Support Engineer to troubleshoot AV hardware and software issues for business customers, primarily focusing on video conferencing systems. The ideal candidate should have at least three years of relevant experience, strong communication skills, and familiarity with support ticketing systems. This position offers competitive compensation and a comprehensive benefits package. **

Salary

Base: $70,000 - $85,000; Bonus/Equity: Not specified; Benefits: Medical Coverage, Dental Coverage, Vision Coverage, 401(k) Plans, Flexible Spending Accounts, ESPP, Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, Paid Parental Leave, Wellness Programs, HSA Plans, Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery, Group Legal Plan, Donations Matching, Product Discounts, Auto/Home/Pet Insurance

Skills & Requirements

Must-have

  • AV hardware and software troubleshooting
  • Video conference system issues
  • Customer care processes and techniques

Nice-to-have

  • Global impact
  • Flexible work model
  • Inclusive and diverse culture

Key Requirements

  • Minimum 3 years of AV technical support experience
  • At least 1 year video-conference troubleshooting experience
  • Experience with Salesforce/Oracle/Zendesk
  • Experience with Zoom, Skype, or Google Hangouts
  • Fluent in English

Work Rights

Not specified

Tailored Resume

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