This role involves delivering exceptional technical support to employees across a fast-paced, globally recognized digital sports platform
Job Summary
This role involves delivering exceptional technical support to employees across a fast-paced, globally recognized digital sports platform.
The successful candidate will troubleshoot hardware and software issues, manage the full asset lifecycle, and serve as an escalation point for P1 major incidents.
Fanatics Betting & Gaming is part of a company serving over 100 million sports fans worldwide with operations in 80 locations globally.
Matching Summary
This role involves delivering exceptional technical support to employees across a fast-paced, globally recognized digital sports platform.
Skills & Requirements
Must-have
4-5 years technical support experience
Troubleshooting MacOS and Windows environments
Experience with Okta and MDM solutions like Jamf
Jira, Confluence, and Slack proficiency
Knowledge Centered Services (KCS) methodology
P1 Major Incident management capability
On-call rotation availability
Nice-to-have
HDI Support Center Analyst certification
Experience Essentials Foundation familiarity
Previous onboarding documentation creation
Cross-functional team collaboration skills
Positive people-first attitude
Willingness to travel occasionally
Mentoring junior analysts
Key Requirements
4-5 years relevant technical support experience
HDI Support Center Analyst or Desktop Advanced Support Technician Certification
Familiarity with Experience Essentials or Experience Foundation
Hands-on experience with KCS and ITSM processes
Proficiency in user management tools (Okta, Google Workplace, JAMF)