Hybrid (fully remote with one day in-office every fortnight)
Indigenous customer assistance line
Remote indigenous customers
Culturally appropriate communication
Crystallakebank is seeking a part-time Indigenous Banking Specialist to support its Indigenous Customer Assistance Line (ICAL), providing relevant banking services to remote Indigenous communities in Australia. The role emphasizes building relationships, offering exceptional customer service, and ensuring culturally appropriate communication
Job Summary
Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia, providing a relevant banking service for remote Indigenous customers.
In this role you’ll build and maintain positive relationships with Indigenous customers and communities, ensuring mob have access to the Bank's wide range of products and services.
This puts you at the front line, helping secure financial security and advancement for our people.
Matching Summary
Match Score: 85
Crystallakebank is seeking a part-time Indigenous Banking Specialist to support its Indigenous Customer Assistance Line (ICAL), providing relevant banking services to remote Indigenous communities in Australia. The role emphasizes building relationships, offering exceptional customer service, and ensuring culturally appropriate communication.
Skills & Requirements
Must-have
Indigenous Customer Assistance Line
remote Indigenous customers
culturally appropriate communication
end-to-end customer enquiry handling
building positive relationships
Nice-to-have
enthusiastic and determined individual
passionate about building relationships
understanding of Indigenous issues
Key Requirements
Highly developed written and verbal communication skills
Demonstrated customer and community engagement skills