The Senior Lead role sits at the intersection of technical excellence, operational governance, and client trust
Job Summary
The Senior Lead role sits at the intersection of technical excellence, operational governance, and client trust.
This role goes beyond day-to-day incident leadership to shape support strategy, define standards, and influence product and platform decisions.
The Senior Lead acts as the ultimate escalation point for critical client situations, provides leadership across multiple support leads, and drives long-term stability and support maturity for Trax / Payment Hub services.
Matching Summary
The Senior Lead role sits at the intersection of technical excellence, operational governance, and client trust.
Skills & Requirements
Must-have
complex client outcomes
cross-product operational health
technical excellence
operational governance
client trust
production stability
continuous improvement
high client experience
Nice-to-have
entrepreneurial
passionate
fun
French or German languages
Key Requirements
8+ years of relevant experience
Bachelor’s degree in business or a related field
significant experience in payments or financial services platforms
Demonstrated senior-level application support expertise