This role serves as a bridge between internal Zendesk teams and customers to transform complex technical workflows into impactful learning experiences
Job Summary
This role serves as a bridge between internal Zendesk teams and customers to transform complex technical workflows into impactful learning experiences.
The successful candidate will own the architectural vision for scalable, measurable customer-facing learning assets aligned with business success metrics.
Zendesk offers a hybrid work model that enables purposeful in-person collaboration while providing flexibility for remote work.
Matching Summary
This role serves as a bridge between internal Zendesk teams and customers to transform complex technical workflows into impactful learning experiences.
Salary
Base: $87,000.00-$131,000.00 annualized; Bonus/Equity: Eligible for bonus and incentives; Benefits: Not specified
Skills & Requirements
Must-have
3+ years Customer Education experience
Articulate Rise 360 proficiency
External audience training creation
Technical workflow simplification
LMS management experience
Nice-to-have
AI-powered content development
Customer success metrics mapping
Certification program design
Interactive product tours
Cross-functional collaboration
Key Requirements
Bachelor's or Master's degree in Instructional Design or related field
Proven track record creating external-facing learning assets
Experience with APIs and system integrations translation