Bilingual Customer Service Representative

BMO Financial Group

Longueuil, QC, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: may i...
Exceptional customer service delivery
Handling banking transactions and inquiries
Identifying customer financial needs
The role involves delivering exceptional service to BMO customers by identifying their needs and providing advice on financial solutions

Job Summary

  • The role involves delivering exceptional service to BMO customers by identifying their needs and providing advice on financial solutions.
  • Employees are expected to handle routine banking transactions, offer guidance on digital tools, and escalate complex situations as required.
  • The position offers a comprehensive benefits package including health insurance, tuition reimbursement, and retirement savings plans.

Matching Summary

The role involves delivering exceptional service to BMO customers by identifying their needs and providing advice on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: May include commission structure; Benefits: Health insurance, tuition reimbursement, accident/life insurance, retirement savings

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Handling banking transactions and inquiries
  • Identifying customer financial needs
  • Providing digital banking guidance
  • Following risk and compliance processes

Nice-to-have

  • Passionate commitment to helping customers
  • Resourceful self-starter attitude
  • Strong interpersonal rapport building skills
  • Creative approaches to customer experience
  • Confidence using social media and tablets

Key Requirements

  • Post-secondary degree or certification desirable
  • No prior experience necessary
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter