Service Desk Manager

MSP Hire vScreening & Recruiting

Dallas, TX, United States
Base: $100-$115k annually; bonus/equity: not speci...
On-site
Service desk management experience
Sla compliance monitoring
Team coaching and development
This role offers the opportunity to lead a high-performing service desk team in a fast-paced MSP environment while driving operational success

Job Summary

  • This role offers the opportunity to lead a high-performing service desk team in a fast-paced MSP environment while driving operational success.
  • The successful candidate will be responsible for managing ticket dashboards, ensuring SLA compliance, and delivering exceptional service to clients.
  • The position is 95% remote with occasional travel required and offers a competitive annual salary between $100,000 and $115,000.

Matching Summary

This role offers the opportunity to lead a high-performing service desk team in a fast-paced MSP environment while driving operational success.

Salary

Base: $100-$115k annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Service desk management experience
  • SLA compliance monitoring
  • Team coaching and development
  • Operational metrics analysis
  • Client relationship management

Nice-to-have

  • ITIL or IT service management best practices
  • Data-driven decision making mindset
  • Proactive problem-solving abilities
  • Strategic reporting to executives

Key Requirements

  • Experience managing a service desk or IT support team
  • Located in Austin, San Antonio, or Dallas, Texas

Work Rights

Not specified

Tailored Resume

Cover Letter