The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday
Job Summary
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
Customer Success Managers serve as the liaison between Professional Services and Production teams, overseeing enterprise-level support activities for designated customers.
The role requires developing success plans that outline critical success factors, metrics, and recommendations while driving resolution on raised customer concerns.
Matching Summary
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
Skills & Requirements
Must-have
3-5+ years customer facing services role
Corporate Financial accounting experience
Issue resolution and escalation management
Executive level communication skills
Complex software or SaaS environment experience
Nice-to-have
Project management experience with Workday HCM
Payroll or Financials domain expertise
Account management adoption planning experience
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Key Requirements
Bachelor degree in Business or Technical field preferred