Principal, Customer Success Manager

Workday

India
**
Customer relationship coordination
Liaison between product and customer
Develop customer success plans
** Workday is seeking a Principal Customer Success Manager to establish its presence in India. The role involves managing customer relationships and ensuring effective onboarding and adoption of Workday’s solutions, while contributing to long-term customer success and advocacy. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal Customer Success Manager to establish its presence in India. The role involves managing customer relationships and ensuring effective onboarding and adoption of Workday’s solutions, while contributing to long-term customer success and advocacy. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product and customer
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Facilitate customer adoption of features
  • Leverage customer relationships for references

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials
  • Experience with State & Local Government

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter