Assistant Responsable De L'hébergement (temps Plein) / Assistant Rooms Operations Manager (full Time)

Four Seasons Hotels & Resorts

Montreal, Canada
Guest services operations
Front desk supervision
Customer complaint resolution
Support daily operations of the Front Desk and Guest Services teams to ensure smooth and efficient service delivery

Job Summary

  • Support daily operations of the Front Desk and Guest Services teams to ensure smooth and efficient service delivery.
  • Ensure a seamless guest experience from arrival to departure, addressing special requests, VIP needs, and service recovery situations.
  • Four Seasons offers comprehensive health benefits, employee discounts, and a strong training and development program.

Matching Summary

Support daily operations of the Front Desk and Guest Services teams to ensure smooth and efficient service delivery.

Skills & Requirements

Must-have

  • Guest services operations
  • Front desk supervision
  • Customer complaint resolution
  • Team leadership and coaching
  • PMS system proficiency

Nice-to-have

  • Luxury hotel environment
  • Guest-centric mindset
  • Cultural awareness
  • Attention to detail

Key Requirements

  • 1-2 years of experience in luxury hotel operations
  • Fluent in English and French (oral and written)
  • Ability to stand for long periods and lift up to 25 kg
  • Availability for all shifts

Work Rights

Not specified

Tailored Resume

Cover Letter