Senior Consultant - Service Delivery

Black Box

Bangalore, Karnataka, India
Cisco unified communications manager cucm
Cisco unified contact center express uccx
Uccx ivr script development
The role involves leading a team of L1 and L2 engineers to manage customer IP Telephony and Contact Center environments

Job Summary

  • The role involves leading a team of L1 and L2 engineers to manage customer IP Telephony and Contact Center environments.
  • Candidates must possess strong knowledge of configuring and troubleshooting Cisco applications including CUCM, UCCX, and Unity Connection.
  • The position requires developing new or modifying existing UCCX IVR scripts while ensuring security and privacy controls are maintained.

Matching Summary

The role involves leading a team of L1 and L2 engineers to manage customer IP Telephony and Contact Center environments.

Skills & Requirements

Must-have

  • Cisco Unified Communications Manager CUCM
  • Cisco Unified Contact Center Express UCCX
  • UCCX IVR script development
  • Cisco Voice Gateway configuration
  • Troubleshooting Finesse integration

Nice-to-have

  • Zoom Phone knowledge
  • Oracle SBC experience
  • Calabrio AQM WFM skills
  • Cross-selling opportunities identification
  • Customer environment political understanding

Key Requirements

  • 3 or 4 Year Graduate Degree
  • Experience with Cisco Collaboration solutions
  • Ability to escalate technical and political issues

Work Rights

Not specified

Tailored Resume

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