Process Specialist (adp)

EPX

Muntinlupa City, National Capital Region, Philippines
Onsite
Real-time monitoring
Incident management
Data analysis
Support the network through real-time monitoring of trends, volumes, file and transactions

Job Summary

  • Support the network through real-time monitoring of trends, volumes, file and transactions.
  • Ensure all business processes are working as designed to meet customers and stakeholders’ needs.
  • Collaborate with global teams to ensure appropriate support and health of the network.

Matching Summary

Support the network through real-time monitoring of trends, volumes, file and transactions.

Skills & Requirements

Must-have

  • Real-time monitoring
  • Incident management
  • Data analysis
  • Cross-functional collaboration
  • Report generation
  • Process documentation

Nice-to-have

  • Customer-first mentality
  • Calm under pressure
  • Strong communication skills
  • Proactive problem-solving

Key Requirements

  • 1.5 years of relevant process management or call center experience
  • Proficiency in Google Sheets/MS Excel
  • Strong analytical and organizational skills
  • Ability to work in a fast-paced environment
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter